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Return Policy

RETURNS & WARRANTY

Much care & attention to detail is taken when making each Rachel Beth Jewellery, Jewellery Sold is non refundable. We Do not offer exchanges for changes of mind on Rachel Beth Jewellery pieces. 

We will Check & tighten your stones in undamaged jewellery, pieces need to be checked & cleaned yearly this is a complementary service. If there is any work required that is not due to general wear & tear a quote will be given for the work needed.

Our warranty covers all manufacturing faults on a piece and if a manufacturing fault is found this will be repaired at no cost to you. Please contact us via rachel@rachelbethjewellery.com.au if you have any problems with your piece.

All other damage/wear including everyday wear and tear, damage to diamonds/gemstones or other forms of damage are not covered by our warranty. Wear and tear is not considered a fault is not covered by our warranty.

Manufacturing Faults do not include the following:

- General wear and tear.

- Damage from improper care of the piece 

- Broken/bent claws

- Pieces that are scratched or bent

- Chipped, cracked or broken gemstones.

- Any work undertaken by another jeweller on the piece.

Although diamonds & gemstones are hard, they can be broken, chipped or lost if not carefully cared for. Gemstones/diamonds that have come loose, damaged or lost due to damage are not covered under warranty.

All of our pieces are made from precious metals including gold, platinum and sterling silver amongst others. These metals need to be cared for as they are much softer than many other objects used in everyday life. You can scratch or damage the metal by picking up steel or other hard objects or hitting the piece on hard surfaces. Scratches and other forms of damage to the piece are not covered by our warranty.

Please note that if any other jeweller undertakes work on one of our pieces, including resizing, repairs or alterations this warranty will be voided. We strongly recommend returning to us for any repairs and resizes. We do not take any responsibility for repairs or resizes undertaken by other jewellers.

Jewellery can easily be damaged, lost or stolen and as such we strongly encourage all of our clients to insure their jewellery with an adequate insurance policy. Ensure your insurance policy covers you for accidental damage to your piece, loss and theft. It is also wise to keep records of your jewellery including photos of the pieces.


RETURN SHIPPING FOR REPAIRS

Only post an item to Rachel Beth Jewellery once you have contacted us at rachel@rachelbethjewellery.com.au To return your product, you should mail your product to: Rachel Beth Jewellery, PO box 260, Waverley, NSW, 2024

Please return the item in secure protective packaging to ensure the piece is not damaged in transit. We suggest using a trackable/registered postage service and purchasing shipping insurance. We are unable guarantee that we will receive your returned item and will not be held responsible for items that are lost during transit.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is deemed faulty.
Depending on where you live and the method of postage, the time it may take for your exchanged product to reach you, may vary.